This is a slight rant about the trend of “going paperless.” I think the trend is great, it benefits the planet in reduction of toner, paper, etc. It benefits the companies in that it reduces costs, in terms of mail, toner, paper, etc.
The problem that I have with “going paperless” is the convenience, or rather the inconvenience of being paperless. These companies are happy to send you a notice indicating that your paperless statement is ready for viewing. Unfortunately when you have 10 to 20 accounts that are paperless, this means 10 to 20 accounts you need to log in to just to see your bill. This is a huge inconvenience.
In addition to that, many companies will only save your statements for a few months or possibly a year. What good are electronic records that expunge themselves?
The real solution is to email the actual document to the customer, this brings up the issue of the lack of security built-in to most email systems. While there are security measures that are available to most mailing systems they are not always available.
What do you think? Is the current situation with “going paperless” convenient enough for you to make the switch? Thus far it has not been for me.